Own and nurture long-term relationships with a portfolio of live clients, serving as their trusted primary point of contact day-to-day.
Develop a deep understanding of each client's business, transaction volumes, and payment performance to provide consultative, data-driven recommendations.
Lead regular business reviews and strategic meetings with clients, tracking performance, gathering feedback, and aligning on goals.
Handle client escalations swiftly and professionally, coordinating across technical, product, operations, and support teams to drive resolution.
Identify and execute upsell and cross-sell opportunities, working with internal teams to match client needs with the right solutions.
Oversee billing and financial queries for each account, ensuring accuracy, timely payments, and early flagging of discrepancies.
Advocate for client needs internally while balancing commercial and operational priorities.
Требования
2+ years of experience in the fintech sector, with payment processing experience preferred.
Fluent in English and Russian.
Strong background in fintech or payment gateways, with expertise in handling enterprise-level merchants.
Strong communicator with excellent relationship management and consultative skills.
Commercially aware, with the ability to spot growth opportunities and act on them.
Organised and detail-oriented, with strong problem-solving capabilities.
Proficiency in CRM tools and data analytics.
Willingness to travel as needed to meet with clients and internal teams.
Условия
A fast-growing, founder-led environment with minimal bureaucracy.
High level of ownership and direct impact on client success.
Exposure to a complex, global payments ecosystem.
Opportunity to work closely with product, technical, operations, finance, and leadership teams.
Hands-on involvement in client growth, payment performance, escalations, and strategic account development.
Cozy Limassol office with coffee, snacks, drinks and PS5.
Lunch allowance and partial SportBenefit coverage.