О компании
Zentist is transforming the dental insurance claims experience. We develop modern billing technology that streamlines the complex relationship between dental providers and insurance companies, making insurance billing and collections fast, transparent, and predictable.
Обязанности
- Technical Leadership
- Lead the design, development, deployment, and optimization of large-scale solutions across Zentist’s engineering and operational workflows.
- Architect reliable automation systems for document-heavy and process-driven workflows involving portals, files, forms, queues, exceptions, and downstream systems.
- Define engineering standards for development, testing, deployment, monitoring, documentation, and change management.
- Partner with engineering, product, operations, and implementation teams to translate complex business processes into scalable automation solutions.
- Production Reliability & Error Optimization
- Own the reliability, stability, and scalability of RPA deployments in production.
- Identify, classify, and reduce automation failures, bot errors, manual exceptions, and process bottlenecks.
- Build strong observability around bot performance, error rates, retries, throughput, and exception handling.
- Improve existing automations for speed, maintainability, accuracy, and reduced operational dependency.
- Establish repeatable processes for root-cause analysis, incident reviews, and continuous automation improvement.
- Team Leadership & Management
- Lead, mentor, and help grow a fast-scaling engineering team.
- Manage competing priorities across new automation development, production support, optimization, and modernization.
- Create team operating rhythms around planning, execution, quality tracking, production support, and technical reviews.
- Help hire, onboard, and develop strong RPA engineers and python developers.
- Build a culture of ownership, urgency, reliability, and continuous improvement.
- Technology Evolution
- Identify where Zentist should use traditional RPA versus APIs, integrations, scripts, workflow engines, AI, document intelligence, or other automation approaches.
- Lead adoption of new technologies that improve scalability.