About the company
Fully remote role helping e-commerce businesses integrate their websites and mobile applications with an AI-powered search and product discovery platform.
Responsibilities
- Support customers throughout the technical onboarding process
- Guide customers on REST APIs, web services, open-source libraries, and integration best practices
- Investigate and troubleshoot technical integration issues
- Assist with product catalog configuration (data uploads, facet configuration, searchable attributes, sorting, search result retrieval)
- Serve as key point of contact between customers and internal technical teams
- Document customer interactions, recurring issues, and solutions
- Contribute to technical documentation and onboarding materials
- Use debugging tools, browser developer tools, API clients, and logs
Requirements
- Proven experience in customer or technical support, ideally in software/SaaS
- Working knowledge of REST-based web services, APIs, and integration best practices
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Familiarity with JSON and CSV, basic search and indexing concepts
- Experience with debugging tools, browser developer tools, Postman, application logs
- Understanding of A/B testing, client-side and server-side environments, HTTP, network request routing
- Familiarity with open-source libraries, JavaScript web application development
- Ability to work in a fully remote, international environment
Conditions
- Competitive annual salary: USD 70,000–90,000
- Fully remote work
- Unlimited vacation (at least three weeks encouraged)
- Home office stipend
- Company-provided Apple laptop
- Annual learning and development budget
- Maternity and paternity leave
- Regular team offsites