Enterprise consent and preference management platform supporting a broad range of customer experiences.
Remote opportunity with meaningful exposure to enterprise digital transformation in a highly regulated environment.
Responsibilities
Own and manage the backlog for assigned consent and preference management capabilities, aligning priorities with the broader enterprise roadmap and product strategy.
Translate business objectives, regulatory requirements, privacy policies, and stakeholder needs into clear requirements, user stories, acceptance criteria, and actionable product specifications.
Coordinate with engineering, architecture, delivery, and business teams to plan, develop, test, and release platform enhancements on schedule and to expected quality standards.
Lead development of capabilities including consent capture, preference management, suppression logic, policy enforcement, and downstream activation.
Drive platform integration and ensure data models, APIs, workflows, and integrations follow enterprise standards and applicable regulatory guidance.
Support omnichannel use cases spanning web, mobile, CRM, contact centers, and third-party integrations while identifying dependencies, risks, and tradeoffs.
Partner with marketing, digital, CRM, customer service, legal, privacy, compliance, data, identity, and analytics teams to support adoption and effective use of the platform.
Serve as a day-to-day product escalation point, helping delivery teams and business stakeholders resolve issues and maintain alignment.
Develop enablement materials, documentation, and partnership approaches that support onboarding and adoption across business units.
Advocate for intuitive, transparent customer experiences that clearly communicate data usage, choices, and controls.
Monitor product KPIs such as consent capture, preference usage, data quality, error rates, and activation success, using insights to identify improvements.
Identify opportunities to reduce operational friction, manual processes, and compliance risk while improving platform performance and integration health.
Requirements
Bachelor’s degree in Business, Technology, or a related discipline; an MBA or other advanced degree is preferred.
6+ years of experience in product management, platform product ownership, or digital capability delivery.
Experience working with intelligent platforms, AI platforms, or Next Best Action platforms.
Demonstrated experience managing complex backlogs for enterprise platforms serving multiple channels and business units.
Strong understanding of consent, preference management, privacy, customer data, or related digital governance concepts.
Proven ability to translate regulatory, policy, and business requirements into functional product capabilities.
Experience collaborating across technology, engineering, legal, compliance, privacy, and business teams.
Strong written and verbal communication skills, with the ability to explain requirements, priorities, dependencies, and tradeoffs clearly.
Experience in healthcare, financial services, or another highly regulated industry is preferred.
Familiarity with regulations and frameworks such as HIPAA, TCPA, CCPA, and Do Not Call requirements is an advantage.
Knowledge of omnichannel engagement, personalization, customer data platforms, API-first architectures, data governance, and enterprise integration patterns is preferred.
Experience working in scaled Agile or hybrid delivery environments is beneficial.
Strong stakeholder management, prioritization, analytical, and problem-solving abilities, with the capacity to balance competing priorities and drive execution.
Conditions
Remote work opportunity available nationwide within the United States.
Full-time schedule of approximately 40 hours per week.
Base salary range of $126,300–$173,700 per year, depending on factors such as location, experience, education, certifications, and job-related skills.
Eligibility for a performance-based bonus incentive plan.
Medical, dental, and vision coverage.
401(k) retirement savings plan.
Paid time off, company holidays, and personal holidays.
Paid parental and caregiver leave.
Short-term and long-term disability coverage.
Life insurance.
Occasional travel for training or meetings may be required.
Remote-work setup requires reliable internet service with at least 25 Mbps download and 10 Mbps upload speeds, along with a dedicated workspace suitable for protecting confidential health information.
Employees working remotely in certain states may be eligible for internet expense support under applicable company policies.