About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Responsibilities
- Manage technical delivery streams within large ServiceNow engagements, across diverse matrixed and cross-functional teams
- Facilitate process re-engineering and optimisation workshops and guide customers to maximise the value of ServiceNow technologies.
- Act as a domain expert in Core Business Workflows, consulting effectively and navigating strategically across specialised areas (e.g. Human Resources, Legal, and Workplace Services)
- Architect scalable, best-practice solutions and present technical concepts effectively to varied business and technical stakeholders
- Create detailed user stories, test strategies, solution design documents and customer hand-over deliverables
- Configure and develop automation workflows and domain specific solutions aligning to ServiceNow standards
- Ensure consistent quality through technical oversight and testing
- Support pre-sales by leading scoping, solutioning, and estimation discussions
- Contribute innovation, best practices, and thought leadership to global CEG and product teams.
- Mentor colleagues, guide on customers, and partners on technical excellence and delivery quality
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Minimum 5 years of hands-on experience in configuring and developing ServiceNow or equivalent solutions within related service domains (e.g. Human Resources, Legal, or Workplace).
- Familiar with leading ServiceNow implementations.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Skilled at engaging both technical and business stakeholders to gather requirements and design end-to-end solutions
- Strong abi