About the company
ClickHouse is one of the most innovative and fast-growing private cloud companies. Recognized on the 2025 Forbes Cloud 100 list, with more than 3,000 customers and ARR that has grown over 250 percent year over year.
Responsibilities
- Own the full lifecycle of customer issues for ClickHouse strategic accounts on Alibaba Cloud in the China region — from intake and reproduction through to root-cause analysis, resolution, and post-incident follow-up.
- Triage, classify, and track incoming cases; identify recurring patterns across customers and feed them back into knowledge base articles, runbooks, and product feedback for our Core, Cloud, and Engineering teams.
- Diagnose and resolve issues spanning SQL and query performance, schema and table-engine design, replication and sharding, ingestion pipelines, materialized views, resource utilization, and cluster operations.
- Advise customers on ClickHouse best practices, capacity planning, and configuration tuning for workloads running on cloud infrastructure.
- Escalate complex or product-level issues through the appropriate channels to our global Core Database and Cloud Engineering teams, while remaining the single point of contact for the customer until resolution.
- Partner with the China Engineering Manager and the global Support organization to define SLAs, on-call rotations, and escalation paths suited to the China region.
- Contribute to internal tooling, documentation (in both English and Chinese where helpful), and the broader ClickHouse community.
Requirements
- Proven experience in a technical support, DBA, SRE, or database engineering role serving enterprise customers — ideally including on-call and SLA-driven environments.
- Work with Alibaba team and our engineering team to support strategic customer POCs.
- Technical breadth and depth in relevant subjects, for example ClickHouse DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms.
- Previous experience operating ClickHouse or other SQL databases in production, with the ability to write and optimize complex SQL.
- Solid Linux fundamentals and comfort debugging production systems: logs, metrics, system calls, network, storage, and performance profiling.
- Working knowledge of distributed database internals — replication, consensus, sharding, consistency trade-offs — and of the operational realities of running them at scale.
- Knowledge of cloud computing platforms such as Alibaba Cloud, AWS, Azure, or Google Cloud Platform.
- Excellent written and verbal communication in both Chinese (Mandarin) and English, with the ability to translate complex technical issues for technical and non-technical audiences.
- A teamwork mindset, customer empathy, and a sense of adventure and urgency in supporting the most scalable, high-performing databases on the planet.
- Self-driven, curious, and eager to continuously learn and grow.
Conditions
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.