About the company
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
Responsibilities
- Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to priorities for the engineering team
- Work with engineering and site reliability engineering teams to improve the tools used to operate Dedicated instances, including upgrades and maintenance
- Improve the customer-facing console so customers can manage infrastructure settings, configure private networking and authentication, and understand their instance's health
- Talk directly with customers to understand their needs and shape the roadmap
- Bring a strong user experience perspective to product decisions
- Explore opportunities to improve tooling for customers migrating from self-managed GitLab to Dedicated
Requirements
- Experience owning a product vision and roadmap and working with engineering to deliver improvements for users
- Technical understanding to discuss infrastructure and operational tradeoffs with engineers
- Strong focus on user experience with complex technical workflows
- Clear communication and ability to work directly with customers
- Ability to work independently and prioritize across customer experience, operational efficiency, and business needs
Conditions
- Remote, United States
- Base salary range $139,200 - $235,200 USD
- Benefits: Flexible Paid Time Off, Team Member Resource Groups, Equity Compensation & Employee Stock Purchase Plan, Growth and Development Fund, Parental Leave