About the company
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
Responsibilities
- Deliver personalized IT support for executives including; but not limited to; troubleshooting, system setup, and proactive maintenance for laptops, mobile devices, AV systems, and collaboration tools.
- Provide rapid response to critical technical issues impacting executives, ensuring minimal disruption to business operations.
- Support executive meetings and events, including video conferencing, telepresence, and boardroom AV technology.
- Maintain and configure executive devices (Windows, macOS, iOS, Android), ensuring compliance with corporate IT policies and security standards.
- Partner closely with IT leadership, security teams, and external vendors to escalate and resolve complex issues efficiently.
- Develop executive-friendly documentation and quick reference guides for common workflows and tools.
- Anticipate technology needs and proactively recommend improvements to enhance executive productivity.
- Support executive travel by ensuring mobile, remote connectivity and collaboration tools function securely worldwide.
- Handle sensitive and confidential information with the highest degree of professionalism and discretion.
Requirements
- Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Experience: 5+ years in IT support roles, with at least 2 years supporting executives or VIPs in a corporate environment.
- Technical Expertise:
- Strong proficiency with Microsoft 365, Exchange, Teams, Zoom, and other collaboration platforms.
- Advanced troubleshooting skills for Windows, macOS, iOS, and Android.
- Familiarity with AV conferencing technologies (Cisco, Polycom, Zoom Rooms, etc.).
- Understanding of networking fundamentals (VPN, Wi-Fi, firewalls, mobile hotspots).
- Experience with enterprise security protocols (MFA, MDM, encryption).
- Soft Skills:
- Exceptional communication and customer service skills with a high degree of professionalism.
- Ability to work under pressure and manage multiple priorities simultaneously.
- Discretion and integrity when handling sensitive information.
- Flexible and adaptable, with the ability to support executives outside normal business hours if needed.
Conditions
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams