Samsara (NYSE: IOT) — pioneer of the Connected Operations™ Cloud, a platform enabling organizations dependent on physical operations to leverage IoT data.
Industries served include agriculture, construction, field services, transportation, and manufacturing.
Responsibilities
Become an expert on Samsara's IoT product portfolio combining hardware, software, and cloud.
Troubleshoot and resolve customer issues of medium to high complexity.
Respond to customers and resolve inquiries in a timely manner, meeting SLA goals.
Author and maintain customer-facing knowledge base articles.
Partner with Engineering and Product teams to reproduce bugs and build testbeds.
Provide feedback to Support Management for product and process improvements.
Participate in an on-call rotation to triage and manage high-severity issues and outages.
Requirements
B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
Minimum 5 years of experience in support, engineering, or other technical roles.
Fluent English.
Comfort interfacing with engineers and working with SaaS systems.
Excellent customer service and interpersonal skills.
Strong written and verbal communication skills.
Strong bias for action and ability to work in a hyper-growth environment.
Strong API/Mobile Apps experience.
Willingness to work flexible hours during nights and weekends is preferred.
Experience with industrial systems, electronics, cars, or IoT devices is a plus.
Trilingual English, Spanish, and French is a plus.