About the company
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Responsibilities
- Provide Tier III focal support over phone and email to independently diagnose and resolve complex security and network issues.
- Communicate with assigned customers and pods to keep them updated on progress and resolutions.
- Partner with the Product, Engineering, and Escalation teams to assist customers with testing or troubleshooting efforts.
- Reproduce customer issues to verify problems and provide feedback to the Engineering and Operations teams.
Requirements
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
- 4+ years of experience in technical support or a related technical field.
- University degree in IT, Computer Science, or a related field.
- Proficiency in troubleshooting, debugging, and working directly with customers.
- In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet captures and general diagnostics.
- Experience with Internet protocols including HTTP and its proxies, SMTP, DNS, LDAP, and FTP.
- Experience with open source system administration (Windows, Linux, FreeBSD) and proficiency to read packet captures using Wireshark.
Conditions
- Hybrid working model.
- Comprehensive benefits including health plans, time off, parental leave, retirement options, education reimbursement, in-office perks.