About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Responsibilities
- Architect, design, and build high-performance distributed systems and platform components.
- Build distributed systems data ingestion solutions with strong emphasis on scalability, quality, and operational excellence.
- Design software that is easy to use, extend, and customize for customer-specific environments.
- Deliver high-quality, clean, modular, and reusable code while enforcing engineering best practices (code reviews, unit testing, automation, design reviews).
- Build foundational libraries, frameworks, and tools focused on modularity, extensibility, configurability, and maintainability.
- Collaborate across engineering teams to refine requirements and deliver end-to-end solutions.
- Provide technical leadership for projects with significant complexity and risk.
- Research, evaluate, and adopt new technologies that enhance platform capabilities.
- Troubleshoot and diagnose complex production issues across distributed systems.
Requirements
- Experience leveraging or critically thinking about how to integrate AI into engineering work — whether using AI-powered coding and operational tooling, automating workflows, or reasoning about how AI changes the way software and infrastructure are built.
- 10+ years of software development experience with a Bachelor's degree; OR 8+ years with a Master's degree; OR 6+ years with a PhD OR equivalent work experience.
- Strong fundamentals in distributed systems architecture, design patterns, and algorithms.
- Deep programming expertise in Java, Scala, or Python.
- Experience with Apache Iceberg, Apache Spark, and data lake architectures.
- Experience with data ingestion pipelines and large-scale data processing.
- Excellent communication and collaboration skills.
Conditions
- This is a Flexible (Hybrid) position. Flexible positions require 2 days per week in a ServiceNow office location. We have offices in several locations, including San Francisco, CA; Pleasanton, CA; Santa Clara, CA; San Diego, CA.
- This position will include supporting our US Regulated Markets.
- This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.
- Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.