Cryptopay is a bitcoin platform that allows users to buy, sell, and store bitcoins, as well as facilitating global money transfers without the use of a bank.
Responsibilities
Own and manage a portfolio of client accounts, acting as the primary point of contact and ensuring accurate records in CRM.
Develop a deep understanding of client business models to identify upsell and cross-sell opportunities.
Build and maintain Account Plans for key clients, outlining strategies, success metrics, and risk management.
Lead client reviews, performance reporting, and strategic planning sessions.
Monitor account performance, proactively resolve issues, and drive client satisfaction, retention, and revenue growth.
Enhance account management processes and client communication standards to ensure scalability and consistency.
Provide structured client feedback to Product, Compliance, and Operations teams to support continuous improvement.
Requirements
2+ years of proven experience as a Relationship Manager/Account Manager, or in a similar client-facing role within the payments industry, iGaming experience is a plus.
Experience in managing and developing relationships with B2B clients.
Strong analytical and problem-solving skills with great attention to detail.
Excellent presentation and communication abilities.
Adaptability, client-centric mindset, and strong relationship-building skills.
Commercial mindset with a focus on growth and delivering value to clients.
Knowledge of crypto processing is an advantage.
Experience working with CRM software (e.g., Salesforce) and proficiency in using it to manage client interactions and data.
Fluent English, Russian is a plus.
Conditions
Work in a remote mode in EU working hours.
Strong team of professionals and growth opportunities within the company.
Effective management that listens actively and uses data-driven approach to guide decisions.