About the company
Gusto is a modern, online people platform that helps small businesses take care of their teams. In addition to full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools, serving more than 300,000 businesses nationwide.
About the role
We are currently seeking a Junior Account Manager who will play a crucial role in assisting Channel Partners, such as Accounting Firms and their Small Business Clients, in selecting Gusto as their preferred platform. We are looking for someone who has experience in or wants to break into the tech sales world and learn the ins and outs of account management within the channel space.
Responsibilities
- Manage a high volume and velocity of emails and calls, mainly outbound, with Channel Partners and their Clients' Customers at various stages of the customer journey
- Maintain a clean and consistent record of notes in Salesforce for all Leads & Accounts
- Leverage phone and email cadences, develop effective talk tracks, and employ other strategies to be a trusted advisor to Channel Partners
- Educate Channel Partners about our partnership program, certification process, and guide them to manage their Clients with GustoPro
- Lead frequent discussions with partners to ensure they are leveraging the GustoPro platform
- Drive awareness and usage of new or updated GustoPro features and integrations to partners
- Provide support to Clients through their implementation and account setup
- Exhibit Customer empathy and demonstrate a strong understanding of our product offerings
- Exercise and refine your skills in advisory selling
- Participate in community and career development opportunities at Gusto
Requirements
- 2+ years experience in a sales role
- Experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success
- Previous experience with making high volume outbound dials and/or prospecting leads
- Previous Salesforce experience
- Track record of consistently meeting or exceeding targets
Conditions
- Office-based role in Denver, CO; Atlanta, GA; or Phoenix, AZ
- Approximately 75% of talk time focused on sales-related activities, required to make at least 70 calls per day