Logistics Performance Director

About the company

• Managed transportation environment focused on strategic account ownership and customer relationships.

Responsibilities

• Serve as the primary point of accountability for assigned customer relationships, maintaining communication at least weekly.
• Own account strategy, lead Quarterly Business Reviews, and develop long-term relationship plans.
• Monitor operational performance, financial metrics, and key performance indicators using available technology.
• Analyze transportation trends, identify potential risks, and proactively address customer retention and churn concerns.
• Oversee account-specific projects, measure return on investment (ROI), and communicate the value delivered.
• Partner with Operations to identify and resolve recurring service, billing, transportation, and delivery issues.
• Escalate critical customer concerns to leadership and coordinate follow-up actions.
• Collaborate across internal departments to maintain efficient account operations.
• Analyze transportation data and performance trends to identify opportunities for operational improvements and cost efficiencies.
• Support account growth by identifying evolving customer needs and recommending data-driven logistics solutions.

Requirements

• Bachelor's degree in Supply Chain Management or a related field, or equivalent experience.
• Seven to ten or more years of experience in operational transportation solutions.
• Experience working with large big-box retail companies is an advantage.
• Previous sales experience is beneficial.
• Experience using Transportation Management Systems (TMS) is required.
• Proficiency with Microsoft Office and the Microsoft Suite is required.
• Strong analytical skills, including the ability to evaluate transportation data and communicate clear performance metrics.
• Excellent customer relationship management skills.
• Strong problem-solving abilities and creativity.
• Effective verbal and presentation skills.
• Ability to work collaboratively across departments and manage account priorities independently.
• A strategic, customer-focused mindset with an emphasis on accountability and continuous improvement.

Conditions

• Full-time employment in a remote work arrangement within the United States.
• The opportunity to own strategic customer relationships and influence logistics performance.
• A role focused on transportation strategy, customer value, data-driven decision-making, and continuous improvement.