National industry association in the clean energy and transportation sectors
Listed on behalf of a partner company
Fully remote leadership position
Responsibilities
Develop and implement a comprehensive, data-driven member engagement strategy to strengthen relationships, increase participation, and improve retention
Build and nurture trusted relationships with member companies, understanding their priorities and needs
Champion the member journey to increase satisfaction and connect members with relevant insights and opportunities
Collaborate with sales, policy, programs, events, marketing, and communications teams
Oversee the annual member survey, analyze feedback and engagement data, and develop targeted retention strategies
Plan, coordinate, and deliver virtual and in-person events for the membership community
Lead, mentor, and support the member engagement and data team
Coordinate external service providers and vendors
Monitor engagement performance and use member insights to refine strategies
Travel up to 33% of the year
Requirements
7–10 years of experience in membership-related roles within a nonprofit membership organization or trade association
Demonstrated ability to develop strategies that improve member satisfaction, retention, and participation
Direct experience planning small- to mid-sized virtual and in-person events
Proven experience managing, mentoring, and developing junior staff
Ability to use member feedback, surveys, and engagement metrics for data-driven decisions
Excellent interpersonal skills and emotional intelligence
Strong written and verbal communication skills
Excellent time management, prioritization, and project management skills
Genuine interest in clean energy and transportation
Entrepreneurial, proactive, and results-oriented mindset