About the company
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid.
Responsibilities
- Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth
- Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices
- Hold regular 1:1s with team members focused on performance, development and engagement
- Drive team performance against net revenue growth, retention and upselling KPIs
- Monitor portfolio performance and identify opportunities to improve merchant engagement
- Implement structured engagement cadences prioritizing merchants at risk of churn or with strong growth potential
- Support Account Managers in developing strong commercial conversations with merchants
- Ensure balanced workload management across the team
- Identify skill gaps and implement targeted coaching and enablement initiatives
- Build a performance culture that rewards accountability, ownership and continuous improvement
- Collaborate with Sales, Customer Support, and Product teams to improve merchant experience
Requirements
- 4 to 6 years of experience in managing large accounts
- Strong leadership experience, managing high-performance teams
- Strong sales and upselling capabilities
- Excellent verbal and written communication skills in English
- Data-driven mindset with experience in monitoring KPIs and portfolio performance
- Experience with UK or German market
Conditions
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
- Commitment to Diversity and Inclusion
- Restaurant tickets (Edenred)
- A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
- 30 Days Sabbatical after completing 3 years of employment
- Referral Bonus