Enterprise Account Manager

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

• Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones.
• Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts.
• Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories.
• Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts.
• Feedback: Be the voice and champion for your customer internally and serve as a feedback loop.

• Proven experience in the hospitality industry, with a strong track record of managing merchant relationships within the Portuguese market.
• Enthusiastic about engaging stakeholders and cultivating strong working relationships across all management levels.
• Passionate about leading strategic payment conversations, presenting business reviews, and facilitating high-level technical discussions.
• Skilled in leveraging business acumen and analytical insights to strategically evaluate and achieve client goals.
• Comfortable synthesizing complex datasets into clear, compelling narratives that drive action.
• Adept at prioritizing and managing cross-departmental projects while motivating team members to deliver results.
• You have at least 5+ years of relevant experience; ideally in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services).
• This role is based out of our Madrid office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
• Some domestic and international travel required.
• You have full professional written and verbal proficiency in Portuguese and English (Spanish is a plus).

• Hybrid workplace based in Madrid office.
• Opportunity to work with a global, multicultural team.
• Access to AM Academy for skill development.