About the company
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
Responsibilities
- Design, build, and maintain secure and scalable backend services
- Optimize system performance for low latency, high throughput, and reliability
- Collaborate across teams to integrate machine learning components into production systems
- Lead technical initiatives - design, planning, implementation, and maintenance (3-9 months horizon)
- Drive initiatives to improve operational excellence
- Contribute to the evolution of our architecture and engineering culture
- Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today.
Requirements
- 7+ years of experience as a software engineer
- Experience in Typescript, Node (ideally NestJS); or experience with comparable frameworks in other languages, and a willingness to learn and code in Typescript
- Experience with developing and maintaining highly scalable and reliable microservices
- Deep understanding of distributed systems, event-driven architectures, and APIs
- Experience with cloud-native infrastructure (e.g., Kubernetes, GCP/AWS)
- A bias for action, strong ownership, and a passion for clean, pragmatic code
- Experience in leading technical projects (3-9 months horizon)
- Strong spoken and written communication skills in English
- Curiosity and openness to work with AI-assisted coding tools
- Thrives in ambiguous, high-stakes environments with a strong sense of urgency.
- Embodies Parloa’s ambition: to build Europe’s leading engineering culture and a world-class AI platform.
- Motivated by making the impossible possible and building something iconic.
Conditions
- We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action.
- We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes.
- At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks.
- Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.