About the company
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.
Responsibilities
- Define and deliver a multi-year People Operations and Compliance roadmap, tied to business priorities, that uses AI and emerging technologies to elevate the team member experience.
- Build and lead a program to standardize, simplify, and automate manual workflows across the team member lifecycle (e.g. onboarding, data management, offboarding, etc) with clear ownership, documented standards, and measurable service levels.
- Establish operating models, SLAs, and metrics to improve quality and efficiency.
- Partner with various key stakeholders including but not limited to: Compensation, Legal, Procurement, People Technology, Talent Management & Development, Talent Acquisition, People Business Partners, Payroll, IT, Internal Audit to drive strategic priorities.
- Lead the People Operations team in managing our case management platform from intake to resolution, setting service standards, improving response times, and designing scalable escalation paths.
- Lead and develop a high-performing global team by building skills in process design, data fluency, automation, and AI-enabled ways of working.
- Oversee global mobility processes, serving as the escalation point for complex relocation matters and partnering with Legal to monitor regulations, ensure compliance, and keep programs effective.
- Accountable for global employment compliance and risk exposure, setting strategy, owning audit outcomes, and managing the Senior Compliance Analyst.
- Own administration for our PEO partners and lead the people operations setup for new entities and global expansion.
Requirements
- 10+ years of HR/People Operations experience, including 5+ years experience leading global teams.
- Proven track record building and scaling people operations functions in complex, multi-regional global organizations.
- Working knowledge of global employment compliance, including direct experience with works councils or employee representative bodies.
- Ability to move between vision and a keen focus for detail.
- Strong judgment, stakeholder management, and communication skills.
- Experience leveraging AI and automation to improve and streamline operations.
- Strong attention to detail with a focus on data accuracy.
- Experience in a high-growth global technology or SaaS company.
- Experience working in public company preferred.
- Experience transforming People Operations at scale across company stages.
- Workday: experience optimizing Workday as the core employee process platform.
- GreenHouse: experience with ATS infrastructure, including equity data and familiarity with integrations between ATS and HRIS.
- Case management: experience implementing HR case management tools including workflow automation, knowledge management, Workday integration, and service catalog management.