AI Engineer

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

• Build: Design agent architectures, write prompts, integrate with external systems (Salesforce, Samsara platform, Customer Success tools), and write clean Python code that the team can maintain.
• Test: Define success criteria and evaluation frameworks before you write the first line of code. Build automated test suites that cover real-world scenarios, edge cases, and known failure modes.
• Deploy: Own the deployment, versioning, and rollback plan for every agent. Ensure agents are production-ready before they reach CSMs or customers.
• Monitor: Track agent performance in production — monitor accuracy, latency, failure rates, and customer outcomes. Detect drift before anyone has to tell you something's wrong.
• Maintain & Iterate: Update agents continuously as Samsara's product evolves, Customer Success playbooks change, and real-world data indicates what needs improvement.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

• You want to impact the industries that run our world.
• You thrive the most when solving problems.
• You are a natural relationship builder.
• You are the architect of your own career.
• You want to be with the best.
• In your first 30 days: Embed with the Commercial Customer Success team to understand what Customer Success Managers actually do — their workflows, their friction points, and the customer moments that move the needle. Get fluent in Samsara's platform, data model, and existing Customer Success tooling stack. Define success metrics and an evaluation framework for the first agent on the roadmap — before you write a single line of code.
• In your first 90 days: Ship the first production agentic solution that meaningfully improves customer outcomes that lead to revenue retention and/or growth. Build the monitoring and iteration loop from day one — so you have a clear signal on what's working, what's drifting, and what needs to change. Spec the second agentic solution to detect and mitigate risk within accounts and start building, applying lessons from the first.