About the company
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
Responsibilities
- Play an active role in hiring, mentoring and career development of other engineers
- Raise the bar for technical standards, performance, reliability, and operational excellence
- Identify areas where ML can create value for our customers
- Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders
- Conduct exploratory data analysis and research - Deeply understand the problem area
- Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed
- Perform offline evaluation to gather evidence an algorithm will work
- Work with engineers to bring prototypes to production
- Plan, measure & socialize learnings to inform iteration
- Partner deeply with the rest of team, and others, to build excellent ML products
Requirements
- 5-8 years applied ML experience
- Previous background in a senior/staff role (data science, software development or academic)
- Significant, demonstrated impact that your work has had on the product and/or the teams
- Strong programming skills
- Experience as the primary technical leader for a team
- Strong communication skills, both within engineering teams and across disciplines.
- Comfort with ambiguity
- Typically have advanced education in ML or related field (e.g. MSc)
- Scientific thinking skills
Bonus skills & attributes
- Track record shipping ML products
- PhD or other experience in a research environment
- Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering
- Strong stats or math background
- Visualization, data skills, SQL, matplotlib, etc.