About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Delivery, AI Operations based in United States.
Responsibilities
- Lead the delivery of AI services including data collection and annotation, adversarial testing, model evaluation, and AI content safety moderation, ensuring consistently high-quality outcomes.
- Manage and develop a global team of Operations Managers, driving on-time, cost-effective delivery while meeting or exceeding customer quality expectations.
- Collaborate with Sales Enablement and Business Development teams to scope opportunities, develop delivery solutions, and support proposals for new client engagements.
- Design and oversee specialized operating protocols across different delivery models, including full-time employees in global centers, remote workers, and freelance contributors.
- Partner with Quality, Training, PMO, Sales, Product, and Engineering teams to improve automation, strengthen workflows, and expand the ability to deliver reliable AI outcomes.
- Establish a culture of testing, iteration, and continuous improvement, ensuring processes remain efficient, scalable, measurable, and focused on results.
- Foster an environment of continuous learning, accountability, experimentation, and high performance across a globally distributed organization.
Requirements
- 7+ years of operations leadership experience, ideally within organizations delivering HITL, RLHF, evaluation, or related AI services for advanced AI, autonomous vehicle, or robotics environments.
- Strong understanding of large language models, generative AI workflows, and multimodal data structures, including video, spatial, and sensor-fusion data relevant to robotics.
- Demonstrated enthusiasm for AI technologies and hands-on curiosity about emerging tools, platforms, and techniques.
- Strong interest in and commitment to learning about the latest developments in robotics, Physical AI, and related technologies.
- Excellent communication and leadership abilities, with the confidence to engage customers, internal stakeholders, and globally distributed teams.
- Proven experience leading teams in fast-paced environments with a strong focus on measurable outcomes, execution, and accountability.
- Entrepreneurial mindset and the ability to navigate ambiguity while continuously testing, iterating, and scaling effective solutions.
- Strong analytical skills with the ability to interpret complex information and translate insights into actionable operational improvements.
Conditions
- Annual base salary range of $156,000–$234,000, with actual compensation determined by qualifications, experience, skills, and geographic location.
- US-based remote position offering flexibility within the United States.
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with company matching.
- Paid vacation, sick leave, and holidays.
- Opportunity to lead AI operations and collaborate with globally distributed teams across advanced AI, robotics, and Physical AI initiatives.
- An environment focused on continuous learning, experimentation, internal development, and evolving AI technologies.
- Approximately 25% travel is expected as part of the role.