Applications Architect

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Applications Architect based in United States.

• Own and continuously evolve the end-to-end application architecture for case management and adjudication experiences built on and around the ServiceNow platform.
• Design how ServiceNow integrates with signal ingestion, scoring, analytics, event, entity-resolution, risk-scoring, and decision-support layers.
• Translate enterprise data architecture, including schemas, canonical models, and data contracts, into application patterns that development teams can implement effectively.
• Define API and integration standards covering service boundaries, interface contracts, error handling, idempotency, versioning, reliability, and performance.
• Architect integration solutions using API gateway approaches and enterprise integration patterns, including ESB-style orchestration where appropriate.
• Guide implementation teams on ServiceNow architecture best practices, including scalability, maintainability, upgrade-safe customization, extensibility, and platform governance.
• Ensure application designs effectively support adjudicator workflows, task management, case queues, auditability, score traceability, explainability, and human-in-the-loop decisions.
• Partner with UX teams and stakeholders to improve workflow experiences for operational users, emphasizing clarity, efficiency, usability, and reduced cognitive load.
• Participate in architecture reviews and provide design documentation, reference implementations, technical guidance, and governance throughout delivery.
• Bridge the work of data architects and ServiceNow development teams to maintain architectural consistency, minimize design gaps, and reduce rework.
• Drive end-to-end architectural ownership across multiple components and teams while balancing delivery speed, maintainability, platform constraints, security, and user experience.

• Active Top Secret security clearance is required and must be maintained.
• Bachelor's degree with 10–12 years of relevant experience, Master's degree with 8–10 years, or PhD with 5–7 years; alternatively, six additional years of relevant experience may be considered in lieu of a bachelor's degree.
• At least 7 years of experience in application architecture, including the design of complex and integrated enterprise applications.
• Demonstrated experience with ServiceNow platform architecture beyond development or configuration, including extensibility, integrations, governance, and platform best practices.
• Strong expertise in API and integration architecture, including RESTful patterns, event-driven architectures, data contracts, integration reliability, and service design.
• Experience connecting data architecture with application implementation and translating data models into practical application interfaces and workflows.
• Familiarity with ServiceNow IntegrationHub or comparable integration tooling, API gateway architectures, and enterprise service bus patterns.
• Strong understanding of application architecture tooling, integration patterns, platform governance, and enterprise application design.
• Practical UX judgment for operational and case-management applications, with an emphasis on usability, auditability, throughput, and decision support.
• Strong systems-thinking and problem-solving abilities, with the capacity to assess relationships between user workflows, data contracts, integrations, and technical architecture.
• Excellent communication and stakeholder management skills, with the ability to explain architectural decisions, tradeoffs, and technical concepts to architects, developers, and business stakeholders.
• Demonstrated ability to work independently, make pragmatic architectural decisions, and lead cross-functional teams toward coherent technical solutions.

• Opportunity to lead application architecture for a complex, mission-focused technology environment.
• High-impact work spanning ServiceNow, enterprise integration, data architecture, analytics, and decision-support capabilities.
• Exposure to advanced AI-powered and data-driven solutions supporting complex operational environments.
• Collaborative environment working with architects, developers, UX professionals, and technical stakeholders.
• Opportunity to influence enterprise architecture standards, governance, and long-term technology direction.
• Equal opportunity workplace committed to supporting protected veterans and individuals with disabilities.
• Compensation and additional benefits are determined according to the partner company's applicable employment package.