CluneTech is a suite of companies providing cutting-edge solutions that simplify global business.
Recognised as a Great Place to Work for 11 consecutive years, a Best Workplace for Women for the past 7 years and most recently, a Best Workplace in Tech for the past 6 years.
Responsibilities
Lead, motivate and support a team of business development representatives
Set clear individual and team sales targets aligned with business objectives
Monitor daily, weekly and monthly sales performance
Conduct regular one-to-one meetings, performance reviews and development discussions
Coach team members on sales techniques, call handling and objection management
Identify training and development opportunities within the team
Recognise and reward strong performance
Foster a positive, collaborative and results-focused team culture
Lead by example through active participation in sales activities
Take ownership of team sales targets, KPIs and overall performance
Monitor key sales metrics including calls, conversations, appointments, conversion rates, revenue and average order value
Analyse sales performance data and identify opportunities for improvement
Ensure leads and opportunities are effectively managed and followed up
Support team members in converting complex or high-value opportunities
Develop and implement strategies to improve sales conversion rates and overall revenue generation
Prepare regular performance reports and provide updates to management
Ensure sales activities, pipeline management and customer interactions are accurately recorded and maintained within the CRM system
Ensure all customer interactions are professional, compliant and aligned with company standards
Monitor call quality and provide constructive, actionable feedback
Support the resolution of escalated customer issues and complaints
Maintain high standards of data accuracy and CRM management
Collaborate with internal stakeholders to continuously improve the customer journey and sales experience
Support the recruitment, onboarding and integration of new BDR team members
Deliver, coordinate or facilitate sales training and ongoing development programmes
Develop and refine call scripts, sales processes and best-practice procedures
Hold regular team meetings to communicate targets, results, achievements and business updates
Share insights with senior management on customer feedback, market trends and emerging sales opportunities
Promote a culture of accountability, continuous improvement and high performance
Requirements
Experienced and highly motivated Business Development Team Lead
Ability to lead, motivate and develop a team
Strong coaching and performance management skills
Experience in sales performance analysis and KPI monitoring
Proficiency in CRM systems
Excellent communication and interpersonal skills
Conditions
Based in Kilkenny office, with a requirement to work onsite a minimum of three days per week
Competitive pension
Health cover with Laya Healthcare
Company matched pension contributions
Flexible Working Policy with a combination of remote and office working
Competitive annual leave and other leaves including IVF, compassion, marriage, maternity and paternity leave
Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year