About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Responsibilities
- Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
- Provide architectural guidance to ensure designs align with platform standards and leading practices.
- Shape governance frameworks covering instance strategy, integrations, and data models.
- Facilitate platform governance forums to drive consistent decisions across partners and teams.
- Anticipate and mitigate platform risks (scalability, performance, technical debt).
- Influence adoption of leading practices across customer, partner, and ServiceNow teams.
- Provide structured feedback to ServiceNow product and engineering teams.
- Travel of up to 50% annually may be expected.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Minimum 5+ years of experience in enterprise architecture, solution strategy, and program leadership.
- Proven experience engaging at Executive level to influence platform direction and business outcomes.
- Track record of defining enterprise-scale architectures and governance models.
- Expertise in platform strategy, integration patterns, and delivery governance.
- ServiceNow Certified Technical Architect (CTA) plus other architecture and governance framework certifications are highly desirable.