This
position
is
listed
on
behalf
of
a
partner
company,
which
manages
all
applications
and
next
steps.
Our
partner
is
looking
for
a
Director,
Field
Operations
based
in
the
United
States
.
The
Director,
Field
Operations
will
lead
the
development
and
implementation
of
commercial
field
operations
capabilities
in
preparation
for
a
major
pharmaceutical
product
launch.
This
leadership
role
will
translate
commercial
strategy
into
scalable
processes,
systems,
and
operational
frameworks
that
support
high-performing
customer-facing
teams.
You
will
oversee
field
infrastructure,
territory
management,
CRM
workflows,
targeting
deployment,
incentive
compensation,
and
performance
reporting.
Working
across
Commercial,
Analytics,
IT,
Finance,
Compliance,
and
other
business
functions,
you
will
ensure
seamless
coordination
and
operational
excellence.
The
position
offers
the
opportunity
to
build
launch-ready
capabilities
within
a
fast-paced,
late-stage
biopharmaceutical
environment
focused
on
advancing
innovative
treatments
for
psychiatric
and
neurological
conditions.
You
will
establish
the
governance,
technology,
and
processes
needed
to
support
successful
commercialization
and
sustainable
business
growth.
This
is
a
hands-on
leadership
opportunity
for
an
experienced
pharmaceutical
operations
professional
who
thrives
in
dynamic
environments
and
enjoys
building
scalable
solutions
from
the
ground
up.
Accountabilities
Field
Operations
Strategy
and
Execution:
Develop
and
implement
the
field
operations
roadmap,
including
launch
milestones,
standard
operating
procedures,
governance
frameworks,
service
levels,
and
escalation
processes.
Field
Force
Readiness:
Coordinate
onboarding,
system
access,
equipment,
training
logistics,
roster
administration,
and
ongoing
operational
support
in
collaboration
with
HR,
IT,
sales
leadership,
and
external
vendors.
Territory
and
Targeting
Management:
Operationalize
field
force
design,
territory
alignments,
healthcare
professional
(HCP)
and
healthcare
organization
(HCO)
affiliations,
account
hierarchies,
target
lists,
call
plans,
and
phased
launch
transitions.
CRM
Ownership
and
Optimization:
Serve
as
the
commercial
business
owner
for
Veeva
Vault
CRM
field
workflows,
overseeing
requirements
gathering,
user
acceptance
testing
(UAT),
software
releases,
adoption,
and
ongoing
support
in
partnership
with
IT
and
Data
Strategy.
Data
Quality
and
Process
Automation:
Maintain
accurate
operational
data
across
accounts,
affiliations,
assignments,
and
field
activities
while
introducing
automation
and
approved
AI-enabled
workflows
to
improve
efficiency
and
consistency.
Incentive
Compensation
Administration:
Manage
incentive
compensation
processes,
including
eligibility,
goal
setting,
payout
validation,
dispute
resolution,
governance,
documentation,
and
field
communications.
Analytics
and
Performance
Management:
Partner
with
Commercial
Analytics
to
support
targeting,
segmentation,
sizing
assumptions,
KPI
definitions,
dashboards,
performance
reporting,
and
regular
business
reviews.
Cross-Functional
Collaboration:
Coordinate
with
Sales,
Market
Access,
Finance,
HR,
IT,
Legal,
Compliance,
and
Analytics
to
ensure
aligned
execution,
operational
controls,
incentive
plan
approvals,
and
effective
change
management.
Vendor
and
Budget
Oversight:
Manage
field
operations
vendors,
budgets,
deliverables,
and
service
quality
while
implementing
standardized
workflows,
documentation,
and
business
continuity
plans.
Scalable
Commercial
Infrastructure:
Build
reliable
operational
capabilities
that
support
the
initial
launch
and
can
evolve
with
future
commercial
expansion,
maintaining
compliance
and
operational
readiness
throughout
growth.
Requirements
Education:
Bachelor's
degree
required;
a
degree
in
business,
life
sciences,
analytics,
healthcare,
or
a
related
discipline
is
preferred.
Professional
Experience:
At
least
10
years
of
relevant
professional
experience,
with
progressive
responsibility
in
pharmaceutical,
biotechnology,
or
life
sciences
commercial
operations,
sales
operations,
or
field
force
effectiveness.
Launch
Experience:
Demonstrated
experience
supporting
pre-launch
preparation
or
commercial
product
launches,
ideally
involving
specialty
pharmaceuticals
or
complex
therapeutic
areas.
CRM
and
Commercial
Technology:
Hands-on
experience
with
commercial
CRM
operations,
including
Veeva
Vault
CRM,
Veeva
data
products,
Salesforce,
Power
BI,
Tableau,
or
comparable
platforms.
Field
Operations
Expertise:
Strong
knowledge
of
territory
management,
targeting
deployment,
call
planning,
incentive
compensation,
field
reporting,
and
operational
governance.
Strategic
and
Operational
Execution:
Ability
to
translate
commercial
strategies
into
practical
processes,
system
requirements,
internal
controls,
and
measurable
business
outcomes.
Leadership
and
Collaboration:
Excellent
cross-functional
leadership,
communication,
project
management,
analytical
judgment,
and
stakeholder
management
skills.
Vendor
and
Process
Management:
Experience
overseeing
external
vendors,
managing
deliverables,
improving
workflows,
and
building
standardized
processes
that
support
business
continuity
and
scalability.
Compliance
and
Data
Privacy:
Working
knowledge
of
pharmaceutical
compliance
standards
and
data
privacy
requirements
applicable
to
commercial
field
operations.
Preferred
Experience:
Familiarity
with
HCP/HCO
account
hierarchies,
account-based
field
teams,
reimbursement
support
models,
and
specialty
pharmacy
or
patient
hub-related
field
interfaces.
Additional
Preferred
Skills:
Experience
with
incentive
compensation
governance,
territory
alignment
platforms,
phased
field
deployment,
workflow
automation,
and
approved
AI-enabled
business
applications.
Travel
Requirements:
Willingness
to
travel
up
to
10%
based
on
business
needs.
Personal
Attributes:
A
hands-on,
adaptable
leader
who
can
operate
effectively
in
a
lean,
fast-moving
environment,
manage
competing
priorities,
and
build
operational
capabilities
from
the
ground
up.
Benefits
Competitive
base
salary:
$190,000–$240,000
per
year,
depending
on
experience,
skills,
and
geographic
location.
Additional
compensation:
Potential
eligibility
for
performance-based
bonuses
and
equity
awards.
Comprehensive
healthcare:
100%
employer-paid
medical,
dental,
and
vision
insurance
for
employees
and
their
dependents.
Retirement
savings:
401(k)
plan
with
company
matching
contributions,
with
vesting
after
the
first
month
following
the
employee's
start
date.
Flexible
time
off:
Flexible
paid
time
off
to
support
personal
well-being
and
work-life
balance.
Parental
leave:
Generous
parental
leave
benefits.
Additional
perks:
Supplementary
employee
perks
and
benefits
designed
to
support
a
positive
workplace
experience.
Remote
work:
Remote
position
based
in
the
United
States,
with
travel
of
up
to
10%
as
business
needs
require.
Professional
impact:
The
opportunity
to
shape
commercial
infrastructure,
lead
launch
readiness,
and
contribute
to
the
development
and
commercialization
of
innovative
treatments
for
psychiatric
and
neurological
conditions.