About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Responsibilities
- Manage technical delivery streams within large ServiceNow engagements, across diverse matrixed and cross-functional teams.
- Facilitate process re-engineering and optimisation workshops and guide customers to maximise the value of ServiceNow technologies.
- Act as a domain expert in Core Business Workflows, consulting effectively and navigating strategically across specialised areas (e.g. Human Resources, Legal, and Workplace Services).
- Architect scalable, best-practice solutions and present technical concepts effectively to varied business and technical stakeholders.
- Create detailed user stories, test strategies, solution design documents and customer hand-over deliverables.
- Configure and develop automation workflows and domain specific solutions aligning to ServiceNow standards.
- Ensure consistent quality through technical oversight and testing.
- Support pre-sales by leading scoping, solutioning, and estimation discussions.
- Contribute innovation, best practices, and thought leadership to global CEG and product teams.
- Mentor colleagues, guide on customers, and partners on technical excellence and delivery quality.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Minimum 5 years of hands-on experience in configuring and developing ServiceNow or equivalent solutions within related service domains (e.g. Human Resources, Legal, or Workplace).
- Familiar with leading ServiceNow implementations.
- Skilled at engaging both technical and business stakeholders to gather requirements and design end-to-end solutions.