About the company
Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.
Responsibilities
- User Research & Insights: Work with product to understand user pain points across all personas — tenants, landlords, maintenance contractors, and internal agents.
- Turn qualitative and quantitative insights into design decisions.
- Act as an advocate for usability and the end user within the company.
- End-to-End Product Design: Design flows, wireframes, and high-fidelity UIs for both customer-facing products (tenant and landlord portals) and internal back-office tools.
- Design for data-dense, workflow-heavy operational products where clarity and efficiency matter more than decoration.
- Own the design process from concept and prototyping through to polished, build-ready specs, and iterate after launch.
- Design Across the Product Suite: Bring consistency and quality across Tenant Find, Property Management, Payments, and the communications/portal layer.
- Partner closely with engineers and product managers to translate requirements into shippable design, balancing craft with speed and technical feasibility.
- Design System & Process Building: Establish and maintain a shared design system, component library, and reusable patterns.
- Introduce lightweight design workflows, documentation, and review/handoff practices suited to an early-stage team.
Requirements
- Experience: 5+ years in product design, with a strong portfolio spanning both complex/operational tools and consumer-facing products. Comfortable in early-stage, low-structure environments as well as more structured, product-led settings.
- Skills: Strong interaction and visual design skills; systems thinking; exceptional attention to detail; able to design for complexity and make it feel simple. Excellent communication and collaboration skills across product and engineering.
- In step with recent technology advancements: can prototype and ship designs quickly and independently with the help of AI.
- Preferred Background: Experience designing operational, back-office, or B2B tools where efficiency and workflow are central — ideally in tech-enabled or operational businesses.
- Experience building or contributing to a design system from scratch.
- Strong sense of ownership, a "get things done" attitude, and excellent attention to detail.