About the company
Spotify's Core Experience (CoreX) team is shaping how listeners interact with Spotify through conversation, voice, and AI-powered experiences. We're building new ways for Premium subscribers to discover content, create playlists, control playback, and explore what they're listening to, using natural language.
Responsibilities
- Shape the experience strategy for Spotify's conversational agent, partnering with product, engineering, and data teams to create a shared design direction across multiple teams.
- Lead end-to-end product design for the core chat experience, from early exploration and prototyping through testing, refinement, and delivery.
- Define how conversational interactions work across Spotify, including when the agent responds, asks questions, offers choices, or helps listeners take action.
- Explore how conversation fits alongside familiar browsing and playback experiences across Home, Now Playing, and other key Spotify surfaces.
- Design intuitive voice and text interactions that support different listening contexts, including hands-free experiences, headphones, connected devices, and in-car listening.
- Create reusable interaction patterns and design guidance that help other teams bring conversational and AI-powered capabilities into their products.
- Partner with research, data science, and conversation design teams to evaluate experiences, understand listener behavior, and improve the product through evidence and experimentation.
- Build interactive prototypes to explore ideas, test assumptions, and make complex AI behaviors easier to understand and evaluate.
- Support and mentor designers across the program, share knowledge, and help teams make thoughtful design decisions that balance user needs, technical possibilities, and business goals.
Requirements
- Experience leading product design for complex digital products, shaping design strategy, and bringing multiple teams together around a shared direction.
- Worked on conversational, voice, or AI-powered experiences and understand how to design interactions that help people feel informed, confident, and in control.
- Strong interaction and visual design skills, with the ability to create consistent experiences across mobile, voice, and connected devices.
- Enjoy hands-on design and prototyping, using AI-enabled tools and emerging technologies to explore ideas, learn quickly, and communicate how an experience should work.
- Can turn complex or ambiguous challenges into clear design opportunities, using research, experimentation, and thoughtful judgment to guide decisions.
- Communicate ideas clearly, welcome different perspectives, and build collaborative relationships with designers, engineers, product partners, and senior stakeholders.
- Enjoy supporting other designers, sharing what you learn, and contributing to a team culture built on curiosity, creativity, and inclusion.
Conditions
- Flexibility to work where you work best within the Europe region.
- Team operates within the BST and CET time zone for collaboration.