About the company
This position is listed on behalf of a partner company that manages all applications and next steps. The partner is looking for a Junior Support Engineer based in Switzerland to help maintain the reliability and performance of a global digital testing platform.
Responsibilities
- Triage and respond to incident and outage tickets from automated monitoring systems or customer reports
- Track support tickets through resolution within SLA response times
- Collaborate with internal technical teams and escalate incidents appropriately
- Coordinate with global sites, data center technicians, and on-site support personnel to recover unresponsive hardware and services
- Work with cloud and on-premises infrastructure teams to investigate technical disruptions
- Troubleshoot mobile device hardware, software, OS, and network connectivity issues
- Participate in an on-call rotation
- Document troubleshooting workflows, recurring problems, and operational playbooks
- Assist with maintenance, upgrades, and updates to critical software and network infrastructure
- Support or recommend device deployments and upgrades
- Communicate clearly with customers and stakeholders throughout the incident lifecycle
Requirements
- 0–2 years of experience in technical support or comparable role
- Bachelor's degree in Computer Science or related field, or equivalent
- Basic knowledge of incident response involving network and software infrastructure
- Understanding of networking fundamentals: LAN, WAN, VLANs, firewalls, switches, wireless access points
- Familiarity with Linux, macOS, Android, iOS
- Knowledge of command-line tools: SSH, SCP, Bash, cURL, Vim, Python terminal tools, ping, tcpdump
- Familiarity with Google Workspace, Jira, Slack, Zoom
- Understanding of service desks, SLAs, escalation procedures, on-call rotations, sprints, Kanban
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Customer-focused attitude and strong prioritisation skills
Conditions
- Hands-on experience supporting global cloud and on-premises infrastructure
- Exposure to incident management, networking, mobile devices, and systems troubleshooting
- Collaboration with experienced technical teams across international locations
- Cross-training and exposure to new technologies
- Salary and benefits were not specified in the source description