About the company
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
Responsibilities
- Own one cross-lever roadmap and source of truth — consolidating incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising campaigns across all regions into a single plan
- Build and run the levers operating system — the cadence, launch readiness, and clear RACI across Global Markets, central growth marketing, product, and finance
- Set up the change-intake and sequencing process with clear rules for prioritization, approval, and conflict resolution
- Translate budget into an executable plan — track committed versus available spend across levers and markets
- Be the connective tissue across a fragmented ownership map — regional business operations, growth marketing, partnerships, and central product and merchandising teams
- Turn the levers playbooks and country plans into shipped campaigns — standardized templates, coupon and efficiency-reference (ERF) libraries, launch checklists
- Make performance legible — partner with Advanced Analytics and FP&A on consistent tracking, post-mortems, and readouts
- Own the Global Markets reporting cadence — Weekly Business Review (WBR), weekly leadership report, monthly country-performance newsletter
- Run recurring cross-functional roadmap syncs with payments, advanced analytics, growth marketing, merchandising, and international product
- Hold the operating system together through peak seasons and leadership absences
Requirements
- 12+ years in program management, business operations, or marketing/GTM operations
- Experience orchestrating growth, marketing, or commercial programs across multiple markets in a marketplace, e-commerce, or consumer-tech environment
- Proven track record establishing a new operating system or central coordination capability from scratch — intake, prioritization, RACI, cadence, and governance
Conditions
- This role requires candidates to be in our San Francisco office for 10% of the year (6 weeks a year)