Director of Product Design

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Product Design based in United States.

• Own the end-to-end product design experience across the platform, ensuring a cohesive experience across its major security capabilities and workflows.
• Define the next-generation experience vision for human and AI collaboration, including agent-assisted investigations, human-in-the-loop decisions, explainability, trust, and mechanisms for users to review or override automated actions.
• Lead, coach, and develop a talented team of product designers while raising standards for design craft, critique, decision-making, and execution.
• Own the UX research function and ensure product decisions are grounded in customer interviews, usability testing, support and feature-request signals, and product instrumentation.
• Partner with Product Management and Engineering from the earliest stages of major initiatives, helping define problems, shape scope, and establish effective solutions rather than simply refining predetermined concepts.
• Build and evolve the design system, reusable patterns, and interaction frameworks that enable engineering teams to deliver a consistent experience efficiently.
• Establish measurable design and usability standards, including benchmarks for task success, core workflow completion, time to resolution, adoption, and support deflection.
• Lead experience strategy for major platform migration and consolidation initiatives, ensuring customers experience meaningful improvements throughout the transition.
• Represent the customer experience in executive forums, roadmap reviews, business reviews, and strategic planning discussions.
• Collaborate across product, engineering, customer experience, and other functions to ensure customer needs remain central to product priorities and decisions.

• 10+ years of experience in product design, including at least 4 years leading and developing product designers.
• A strong portfolio demonstrating end-to-end ownership of shipped products, experiences, and design decisions.
• Proven experience defining and executing an experience vision for complex products, translating strategy into scalable patterns and shipped experiences.
• Experience designing for complex, expert-user enterprise software where customers perform demanding professional workflows, ideally within security, IT operations, observability, data infrastructure, or a similar domain.
• Demonstrated experience designing AI-powered or agentic product experiences, with a thoughtful perspective on trust, transparency, control, explainability, and failure modes.
• Strong systems-thinking capabilities, including the ability to reason about platform-level information architecture and develop design systems that accelerate rather than constrain product teams.
• Strong understanding and practical use of UX research, including customer interviews, usability testing, and evidence-based product decisions.
• Exceptional communication and influencing skills, with the ability to communicate difficult customer or product insights to senior executives and drive decisions.
• Strong people leadership skills, including coaching, direct feedback, talent development, and building high-performing design teams.
• Ability to operate with urgency, sound judgment, and adaptability in a fast-moving environment where not every input is available upfront.
• Located in the United States, with the San Francisco Bay Area preferred.

• Experience in cybersecurity or designing for security operations, insider risk, or data protection teams.
• Experience leading design through a major platform migration or consolidating multiple products into a unified platform.
• Experience building a design function, including hiring, leveling, processes, and operating rhythms.

• $250,000–$275,000 base salary, with equity and bonus opportunities.
• Market-competitive compensation with geo-based adjustments based on location, experience, and interview performance.
• Fully remote work within the United States, with the San Francisco Bay Area preferred.
• Opportunity to shape the future of enterprise data security and AI-enabled security workflows.
• Senior-level ownership of product experience strategy and design direction.
• Direct partnership with product, engineering, customer experience, and executive leadership.
• Leadership opportunity within a talented product design organization.
• Ability to influence the development of human-and-AI interaction patterns for complex professional workflows.
• Opportunity to establish and evolve design systems, UX research practices, and measurable usability standards.
• Exposure to complex platform migration and product consolidation initiatives.