About the company
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
Responsibilities
- Support new SMB customers on their Payoneer onboarding journey
- Using CRM tools such as Salesforce, Salesloft, Marketo to drive KYC approvals for our new customers; providing phone call / email / whatsapp / messenger support for customer KYC approval.
- Strong customer engagement, objection handling and negotiation to draft win-win deals with target customers
- Scalable email communication with new accounts while collaborating with various cross functional teams
- Troubleshooting operational and payment issues for new customers with their first
- Partner with central functions and regional sales teams across different verticals to drive new business growth
- Working closely with our e-commerce customers from Amazon, Shopee, eBay and others for a seamless onboarding experience
- Analyze customer trends and user behavior to identify opportunities for scalable outreach and execute test-and-learn projects. Be the voice of the customer within the Payoneer ecosystem.
- Collaborating with cross functional teams such as Marketing, Partnerships, Enterprise, and Operations to support new seller acquisition initiatives for marketplaces
- Coordinate, facilitate and co-host industry events, workshops, seminars with partners and marketplace platforms, including follow-ups and other logistical matters.
- Proactively share feedback, insights and ideas in team meetings to contribute towards new business growth
Requirements
- Bachelor's degree holder
- 5+ years of experience engaging with B2B SMB sales/service experience is a huge advantage.
- Good sales acumen; ability to multi-task and stay on track to deliver against deadlines
- Good knowledge of Microsoft office – Excel, Word,
- Fluency in English. Fluency in one other Asian language is an advantage.
- Good team player, highly self-motivated with a growth mindset.
- Excellent communication skills, both verbal and written.
- Strong desire to learn industry best practices and contribute to the organization
Conditions
- 1-year contract
- Hybrid
- Seoul