About the company
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
Responsibilities
- Lead, hire, and mentor a high-performing team of Applied AI Engineers supporting Codex customers across strategic accounts.
- Own the operating model and technical engagement strategy for Codex Applied AI Engineering, helping customers move from initial exploration to meaningful, scaled adoption.
- Guide teams in designing and implementing AI-enhanced development workflows, agentic systems, automations, evaluations, and scalable application architectures.
- Act as the senior technical escalation point and thought partner for complex customer implementations and engineering challenges.
- Partner with Sales, Product, Research, and Engineering teams to align customer outcomes with product direction and roadmap priorities.
- Establish repeatable technical patterns, playbooks, reference architectures, and best practices that enable broader adoption of AI-powered software development.
- Coach Applied AI Engineers to operate as trusted technical partners to engineering leaders, executives, and highly technical customer teams.
- Synthesize insights from customer engagements and translate them into actionable feedback for Product, Research, and Engineering.
- Develop a deep understanding of how customers are using Codex, where they encounter friction, and where new technical approaches or product capabilities could unlock greater impact.
- Champion safe, reliable, and effective adoption of AI-powered development workflows across industries.
Requirements
- 8+ years of experience in deeply technical, customer-facing roles such as applied engineering, solutions architecture, deployment engineering, technical consulting, or similar roles.
- 2+ years of experience leading technical teams, including hiring, mentoring, and developing engineers.
- Experience building or deploying generative AI, developer platforms, agentic systems, or cloud-based software solutions in production environments.
- Strong hands-on software engineering experience and fluency with programming languages such as Python or JavaScript.
- Understanding of modern software development lifecycles and strong intuition for how AI and coding agents can change how software is designed, built, tested, and maintained.
- Ability to work directly with customer engineering teams to understand ambiguous problems, develop technical approaches, and turn ideas into working solutions.
- Effective communicator who can translate complex technical and business topics for both engineering teams and executive stakeholders.
- Thrive in ambiguous, fast-moving environments and enjoy building new operating models, technical patterns, and teams from first principles.
- Demonstrate strong ownership, humility, technical judgment, and a commitment to helping both customers and teammates succeed.
- Personally committed to fostering the safe and beneficial development of AI.
Conditions
- This role is open in our Munich and Berlin offices.
- We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.