About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Azure Cloud Administrator II based in India (Gurgaon or Remote).
Responsibilities
- Maintain the stability, availability, security, and performance of customer Azure cloud environments
- Respond to customer support requests through ticketing systems and phone calls, ensuring timely resolution in accordance with established SLAs
- Manage Level 2 support incidents raised by customers or generated through monitoring and automation tools
- Investigate and resolve application downtime, infrastructure outages, performance degradation, and service interruptions
- Administer and troubleshoot Azure infrastructure services, including compute, networking, storage, scaling, load balancing, and CDNs
- Perform operating system administration, configuration changes, and environment maintenance across Windows and/or Linux systems
- Apply cloud troubleshooting methodologies and third-party or native cloud tools
- Take end-to-end ownership of technical issues, coordinating with internal teams and escalating complex problems
- Communicate technical findings, incident updates, and resolution plans clearly to customers and stakeholders
- Maintain accurate technical documentation, incident records, and troubleshooting procedures
- Contribute to process improvements by identifying recurring issues and operational bottlenecks
- Monitor performance indicators, including customer satisfaction, ticket response times, first-time resolution rates, peer reviews, and customer feedback
- Participate in weekend coverage and flexible working schedules when required
Requirements
- Demonstrable hands-on experience administering or supporting Microsoft Azure environments
- Working knowledge of Azure services and concepts, including compute, networking, storage, scaling, load balancing, and CDNs
- Practical experience with Azure IaaS, including configuration, administration, monitoring, and troubleshooting
- Intermediate knowledge of Windows or Linux operating systems
- Understanding of cloud-native application architecture and cloud application design patterns
- Knowledge of cloud administration, infrastructure security, access management, networking fundamentals, and operational troubleshooting
- At least one industry-recognized Microsoft Azure certification at the Associate, Professional, or Specialty level
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Strong customer service orientation and collaborative mindset
- Effective prioritization and time-management skills
- Good documentation skills
- Proactive attitude toward learning
- Ability to work independently while collaborating with geographically distributed teams
- Bachelor's degree or equivalent qualification is an advantage
- Flexibility to work weekends and adjusted hours when required
Conditions
- Flexible work arrangements: opportunity to work remotely from India or from the Gurgaon location
- Full-time employment in a global technology support environment focused on cloud infrastructure, service reliability, and customer success
- Technical development: gain hands-on experience with Azure cloud services and infrastructure