Product Owner

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

• Be the Platform Expert: Act as the primary subject matter expert and trusted advisor for our Impartner PRM platform, defining and getting alignment on partner portal workflows, deal registration policies, and lead distribution procedures.
• Bridge Business & Tech: Serve as the strategic liaison between the Partner teams and technical teams, ensuring all business requirements are fully documented, articulate the “what” and “why,” and are clearly understood by platform developers.
• Map & Optimize Processes: Analyze and document "as-is" and "to-be" process flows to identify gaps, friction points for partners, and automation opportunities that can be converted into technical requirements.
• Maintain Ecosystem Compatibility: Maintain a holistic view of Salesforce and Impartner sync logic, user personas, and data flows to ensure portal configurations do not break upstream or downstream GTM systems.
• Collaborate on Architecture: Partner closely with solution architects and development teams to design clean, scalable integrations between Salesforce.com, Impartner, and adjacent marketing automation or ERP technologies.
• Drive End-to-End Delivery: Collaborate with end-users, technical squads, and change enablement teams from initial discovery through requirements gathering, build, user acceptance testing (UAT), and deployment.
• Own the PRM Roadmap: Maintain a quarterly operational roadmap of enhancements for the partner experience, targeting increased channel efficiency, accurate pipeline reporting, and readiness for scale.
• Measure What Matters: Set and track critical metrics for all initiatives. You know that a project doesn't end when a feature drops into production, but rather when partner adoption spikes and measurable operational targets are hit.

• Mandatory Impartner Expertise: 8+ years of hands-on experience configuring, managing, or owning the Impartner PRM platform (including experience with modules like Deal Registration, Partner Analytics, or Locator). Impartner Certified Administrator is preferred.
• Core Salesforce Experience: 5+ years of experience working with Salesforce.com (CRM), with a deep understanding of standard objects (Accounts, Contacts, Leads, Opportunities) and how they sync with external PRM tools.
• Product Ownership / BA Background: 6-8 years of product ownership, product management, or business analysis experience in an agile environment.
• Process Mapping: Demonstrated ability to document complex workflows and perform clear to-be gap analyses.
• Cross-Functional Leadership: Strong presentation, communication, and facilitation skills, with a proven track record of creating alignment among diverse stakeholders.
• Project Execution: Success in running project timelines, managing backlogs, communicating across business units, and driving quick, definitive decisions.

• This role will be remote, and based in Canada.
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.