Canonical is a leading provider of open source software and operating systems, publisher of Ubuntu.
1100+ colleagues in 75+ countries, founder-led, profitable and growing.
Responsibilities
Deliver technical support to employees and customers from the Canonical London office.
Facilitate AV support for office conferences and events.
Own and manage support cases from problem qualification to full resolution.
Partner with customers across remote sessions, ticketing, and live conversations.
Collaborate with internal engineering teams and regional peer groups.
Author and maintain knowledge base articles.
Participate in a regular weekend working rotation.
Requirements
Exceptional written and spoken English.
Passion for helping people and emotional intelligence.
Strong academic track record from high school and university.
Undergraduate degree in a technical subject or alternative path.
Based in the London, UK office.
Hands-on experience supporting Linux systems with exposure to three or more of: KVM/OpenStack, Docker/LXD/Kubernetes, block/object/network storage, system networking (bonding, firewalls, bridging, switching, MTU tuning).
Strong troubleshooting mindset with logs and stack traces.
Basic programming logic in any language.
Conditions
Distributed work environment with twice-yearly team sprints in person.
Personal learning and development budget of USD 2,000 per year.