About the company
TripActions is a company that provides travel and expense management solutions.
Responsibilities
- Effectively partner with Commercial customers, ensuring excellent customer experience through timely, accurate communications.
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
- Partner closely with Commercial Account Managers on account prioritization, ensuring efforts maximize revenue opportunities.
- Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells).
- Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice.
- Serve as the 'voice of the customer' and provide internal feedback.
- Refine segmentation for the Scaled book to inform engagement strategies.
- Renew, process and negotiate contracts.
Requirements
- Bachelor’s degree or similar relevant working experience.
- 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company.
- Proven track record of managing a high volume of accounts.
- Excellent project management and organizational skills.
- Data-driven approach to continuously drive additional efficiency.
- Ability to prioritize tasks and initiatives in a fast-paced environment.
- Passion for deeply understanding a product in order to provide solutions for customers.
- Attention to detail and excellent communication skills.
- Passion for travel and focusing on the customer experience.
- High energy, go-getter with fresh ideas who takes the initiative to get things done.