About the company
This position is listed on behalf of a partner company, who manages all applications and next steps.
Responsibilities
- Lead, coach, and develop the Project Management team
- Build and maintain a high-performing PMO culture
- Oversee the active statement-of-work and enhancement portfolio
- Act as the primary escalation point for projects
- Establish and maintain portfolio governance cadences
- Ensure project managers consistently meet delivery standards
- Own project delivery data integrity across Rocketlane and Salesforce
- Promote consistent adoption of project management tools, methodologies, internal documentation, and operational standards
- Use capacity planning, resource management, and timeline data to inform portfolio-level staffing decisions
- Design, implement, and continuously improve project management methodologies, processes, and workflows
- Analyze patterns in escalations, scope changes, timeline variance, and delivery performance
- Champion disciplined change management
- Collaborate with Implementation, Digital Transformation, Sales, Customer Success, HR, and other functions
- Translate portfolio data into clear, decision-ready insights for senior leadership
Requirements
- 10+ years of project management experience, including at least 5 years in people leadership or PMO management
- Demonstrated experience leading a project management team and managing a complex, multi-project portfolio within SaaS, professional services, technology implementation, or a similar environment
- Proven track record of building or maturing PMO functions
- Previous experience leading or contributing to an Agile transformation is required
- Strong experience managing escalations, client-facing complexity, and high-stakes delivery situations
- Bachelor’s degree in Business Administration, Project Management, or a related field is required; a Master’s degree is preferred
- PMP, PRINCE2, or an equivalent project management certification is required
- Strong command of Agile, Waterfall, and hybrid project delivery methodologies
- Experience with Rocketlane or a comparable professional services automation/project delivery platform is strongly preferred, alongside familiarity with Salesforce
- Strong data and financial acumen
- Excellent leadership and coaching skills
- Clear and structured communication skills
- Strong cross-functional collaboration skills
- Ability to work effectively with globally distributed teams
- Must be legally eligible to work in the United States, Canada, or the European Union
Conditions
- Remote-first work environment with flexibility to work from a location that supports productivity and well-being
- Competitive salary and comprehensive benefits package
- Flexible PTO policy to support personal well-being and professional commitments
- Tuition reimbursement and lifestyle-related reimbursements
- Bespoke mindfulness and fitness initiatives
- Opportunities for professional development and career advancement