About the company
Join a high-performing team delivering enterprise digital and marketing platforms that enable scalable, data-driven customer experiences across Esri.
Responsibilities
- Lead requirements discovery and analysis efforts through stakeholder interviews, workshops, process reviews, and workflow analysis
- Analyze complex business processes, digital platforms, and technical requirements to identify opportunities for process optimization and automation
- Translate business objectives into detailed functional, technical, integration, and data requirements
- Partner with business stakeholders, product owners, architects, developers, and platform administrators to design and deliver digital solutions
- Develop and maintain business and technical documentation including process models, workflow diagrams, user stories, acceptance criteria, data mappings, and API specifications
- Support the enhancement and optimization of enterprise CMS, digital experience platforms, and customer-facing web applications
- Collaborate with engineering teams on system integrations, testing, releases, and post-deployment support
- Facilitate backlog refinement, prioritization, roadmap planning, and Agile delivery activities
- Support privacy, compliance, data governance, and consent management initiatives
- Evaluate emerging technologies, AI-enabled solutions, and digital platform capabilities
Requirements
- 5+ years of experience as a Business Systems Analyst supporting CMS, digital platforms, or enterprise web applications
- Experience with enterprise CMS, digital platforms, web applications, and system integrations
- Strong process analysis and requirements elicitation skills
- Working knowledge of web technologies and architectures, including JavaScript, HTML, CSS, APIs, and cloud environments
- Experience supporting AI-powered chatbots, virtual assistants, or conversational interfaces
- Strong communication, organizational, and prioritization skills
- Bachelor’s degree in Information Systems, Computer Science, Software Engineering, or a related STEM discipline
Conditions
- Industry-leading health and welfare benefits: medical, dental, vision, life insurance
- 401(k) and profit-sharing programs
- Minimum accrual of 80 hours of vacation leave, twelve paid holidays
- Opportunities for personal and professional growth