Business Systems Analyst

Join a high-performing team delivering enterprise digital and marketing platforms that enable scalable, data-driven customer experiences across Esri.

• Lead requirements discovery and analysis efforts through stakeholder interviews, workshops, process reviews, workflow analysis, and other business and systems analysis techniques.
• Analyze complex business processes, digital platforms, and technical requirements to identify opportunities for process optimization, automation, and improved customer experiences.
• Translate business objectives into detailed functional, technical, integration, and data requirements that support scalable enterprise solutions.
• Partner with business stakeholders, product owners, architects, developers, and platform administrators to design and deliver digital solutions across content management systems, web applications, enterprise platforms, and marketing technologies.
• Develop and maintain business and technical documentation including process models, workflow diagrams, business requirements, functional specifications, user stories, acceptance criteria, data mappings, API specifications, and system integration documentation.
• Support the enhancement and optimization of enterprise content management systems (CMS), digital experience platforms, and customer-facing web applications.
• Collaborate with engineering teams to support system integrations, testing activities, production releases, and post-deployment support throughout the software development lifecycle.
• Facilitate backlog refinement, prioritization, roadmap planning, and Agile delivery activities while balancing business objectives, technical feasibility, and platform considerations.
• Support privacy, compliance, data governance, and consent management initiatives, including integrations with enterprise governance platforms and regulatory requirements.
• Evaluate emerging technologies, AI-enabled solutions, and digital platform capabilities to identify opportunities that improve operational efficiency and customer engagement.
• Serve as a trusted advisor to business and technology stakeholders by recommending scalable, data-driven solutions that align business needs with enterprise platform strategy.

• 5+ years of experience as a Business Systems Analyst supporting CMS, digital platforms, or enterprise web applications.
• Experience supporting enterprise content management systems (CMS), digital platforms, web applications, and system integrations, with the ability to document complex business processes and communicate effectively across technical and business audiences.
• Strong process analysis and requirements elicitation skills, including the ability to facilitate workshops and engage stakeholders across all organizational levels, including senior leadership.
• Working knowledge of web technologies and architectures, including JavaScript, HTML, CSS, APIs, and cloud environments.
• Experience supporting AI-powered chatbots, virtual assistants, conversational interfaces, or AI-enabled digital experiences.
• Strong communication, organizational, and prioritization skills with the ability to manage competing priorities and deliver results in a fast-paced environment.
• Incorporate appropriate security and data privacy safeguards into work activities, communications and deliverables to protect sensitive, confidential and regulated information.
• Bachelor’s degree in Information Systems, Computer Science, Software Engineering, Computer Engineering, Data Analytics, or a related STEM discipline.

• Experience supporting Adobe Experience Manager (AEM), headless CMS platforms, or similar enterprise content management solutions.
• Familiarity with marketing technology ecosystems, including analytics, personalization, or customer data platforms.
• Experience supporting Adobe Experience Cloud solutions like Adobe Experience Platform (AEP), CDP, or related data-driven marketing platforms.
• Experience with Node.js-based applications or API-driven architectures.
• Familiarity with ServiceNow workflows, integrations, or platform enhancements.
• Experience with enterprise search, content discovery, or site search optimization.
• Proficiency with analysis and modeling tools (Visio, Lucid chart) and productivity tools (Excel, Workfront, and more).
• Experience working in Agile/Scrum environments.
• Experience integrating enterprise systems such as SAP or Salesforce.
• Experience evaluating and recommending emerging digital technologies, platforms, or customer experience solutions.
• Master’s degree and 3+ years of full-time work experience.