Production Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Production Support Engineer based in United States.

• Provide high-level, day-to-day operational support for complex application and cloud systems, ensuring reliable and stable production operations.
• Troubleshoot system outages and operational issues by detecting, isolating, documenting, reporting, and resolving problems, including collecting diagnostic information, restoring services, and developing workarounds when necessary.
• Respond to user requests involving hardware and software issues, resolving problems directly or escalating them appropriately while maintaining clear communication with users and senior management.
• Maintain and install computing infrastructure, manage system assets, and support system administration activities including user management, permissions, monitoring, and configuration.
• Monitor system performance and reliability using appropriate cloud and infrastructure monitoring tools, identifying potential issues and implementing improvements before they affect production operations.
• Develop automation and configuration-management solutions using scripting and tools such as Python, Bash, PowerShell, Ansible, Puppet, Chef, or SaltStack.
• Support cloud infrastructure and Infrastructure as Code practices using AWS and/or Azure services and technologies such as CloudFormation.
• Work with databases including AWS RDS SQL Server and Oracle RDBMS/RDS, supporting SQL queries, monitoring, performance tuning, backup, and recovery activities.
• Support CI/CD processes and version-controlled deployments using technologies such as Git, GitHub Actions, AWS CodeBuild, and AWS CodeDeploy.
• Implement and maintain security controls, support audits, and ensure production systems comply with applicable security standards and government requirements.
• Maintain accurate technical documentation covering system configurations, operational procedures, troubleshooting processes, and other production support activities.
• Maintain system inventory and ensure compliance with applicable VA standards and security policies.
• Drive continuous improvement through technology, automation, and operational process enhancements while contributing to multiple projects and initiatives.
• Collaborate with development, operations, security, and other cross-functional teams to ensure seamless production system operations.
• Participate in an on-call rotation to provide production support when required, prioritizing incidents and managing response activities effectively.

• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related technical discipline.
• 8+ years of experience in systems engineering or a related field, particularly supporting production environments.
• 3+ years of experience with SQL queries and monitoring.
• Strong experience with AWS and/or Azure Cloud, including services such as S3, Step Functions, Batch Jobs, and CloudWatch.
• Strong proficiency with Linux/Unix and Windows operating systems, including system administration, user management, permissions, and monitoring.
• Experience with scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
• Experience with automation and configuration-management tools such as Ansible, Puppet, Chef, or SaltStack.
• Knowledge of cloud-native technologies and Infrastructure as Code, including CloudFormation.
• Experience with monitoring and diagnostic tools such as Dynatrace, ScienceLogic, and CloudWatch.
• Strong troubleshooting and performance-optimization skills, with the ability to diagnose complex production issues and improve system reliability.
• Understanding of networking concepts, network protocols, firewall configurations, VPN setup, and network monitoring tools.
• Experience implementing secure production-system practices, security controls, audits, and compliance measures.
• Working knowledge of AWS RDS SQL Server and Oracle RDBMS/RDS, including database performance, backup, and recovery.
• Knowledge of CI/CD pipelines and experience with Git, GitHub Actions, AWS CodeBuild, and AWS CodeDeploy.
• Strong analytical, problem-solving, communication, documentation, and interpersonal skills, with the ability to work effectively across technical teams.
• Ability to prioritize competing tasks, manage time effectively, meet deadlines, and maintain attention to detail in a high-pressure production environment.
• Ability to quickly adapt to new technologies and processes and contribute effectively to multiple projects.
• Willingness to participate in an on-call production support rotation.
• Experience with Electronic Data Interchange (EDI) X.12 medical claims, including formats such as 837, 834, and 277, is desired.