About the company
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
Responsibilities
- Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
- Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
- Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality
- Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation
- Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
- Partner with global stakeholder teams to drive issues to resolution
Requirements
- 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
- 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
- Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
- Experience with Infrastructure as Code
- Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
- Comfort working in ticket/workflow-driven environments using Jira and Confluence
- Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus
Conditions
- This position is India - Remote (Eligible anywhere within India)
- The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager