About the company
Docplanner is a global healthcare technology company, leader in 13 countries, connecting over 90 million patients with 300k+ specialists monthly. We are a diverse group of over 300 people in Engineering, Data, and Product teams, working 100% remote friendly.
Responsibilities
- Own Doctor Success strategy and outcomes: co-own retention, churn, and reduction of zero-booking doctors.
- Partner with Customer Success and Patient Marketing to set doctors up for success from onboarding through renewal.
- Design differentiated success journeys for different customer segments, specialties, and maturity levels.
- Own ranking, relevance, and visibility logic: govern how doctors are ranked and surfaced across marketplace search and listings.
- Balance patient experience and doctor outcomes, define guardrails.
- Define evaluation frameworks, success metrics, and experiments to improve ranking quality.
- Own paid visibility products roadmap (First Class, Media360).
- Use SQL and analytics tools daily; drive experimentation culture.
- Use AI tools (Claude, Cursor) to accelerate discovery and execution.
- Collaborate across Customer Success, Patient Marketing, Engineering, Data, Design, and country teams.
Requirements
- Senior Product Manager experience with marketplace or commercial product background.
- Deep analytical skills: SQL, A/B testing, experimentation.
- Experience with ranking/relevance logic and paid visibility products.
- AI-native mindset: comfortable using AI tools daily.
- Strong cross-functional collaboration skills.
Conditions
- 100% remote within Poland.
- Location: Warsaw (remote).
- Full-time permanent position.