We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems.
Responsibilities
Investigate and resolve complex technical issues submitted by users worldwide.
Reproduce edge-case user scenarios and submit clear, detailed bug reports to product teams.
Collaborate directly with developers and QA engineers to share product feedback and drive fixes.
Create knowledge base articles, troubleshooting guides, and issues to our bug tracker to help users self-serve.
Guide users to adopt new technologies, including generative AI tools within the development workflow.
Requirements
Proficiency with the .NET technology stack, Microsoft Visual Studio, and Visual Studio Code.
Ability to read, write, and debug C# applications effectively.
Practical experience investigating, troubleshooting, and supporting commercial software applications.
Understanding of generative AI applications within software development workflows.
Fluency in English with strong written and verbal communication skills.
Experience with CRM systems, bug-tracking tools, or support frameworks (Knowledge Centered Services).
Familiarity with modern IDEs and development tools across multiple platforms.
Experience onboarding and mentoring support engineers or handling escalated technical cases.