Customer Risk Review Analyst

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

• Lead end-to-end CDD & EDD reviews for high-risk or complex merchant portfolios, ensuring strict adherence to quality standards, SLAs, and global regulatory policies.
• Drive rapid-response investigations into real-time adverse events, transaction anomalies, and financial crime triggers to mitigate integrity risks.
• Engage directly with customers to request, verify, and update essential documentation and static data.
• Provide expert advisory to merchants on due diligence requirements, efficiently resolving escalations and clarifying regulatory expectations.
• Harmonize review frameworks and risk-scoring models alongside regional and global risk teams to ensure consistent risk evaluation.
• Spearhead process improvements to scale risk operations and enhance detection capabilities.
• Mentor and upskill junior analysts on complex risk assessment techniques and best practices.
• Apply professional judgment to evaluate non-binary risks, balancing business growth with robust risk mitigation.
• Assess multidisciplinary risks spanning Card Scheme/LPM violations, AML, Sanctions, Anti-Terrorist Financing, and Fraud.
• Synthesize complex risk triggers (e.g., intricate ownership, shifting business models) into clear, actionable, and enforceable risk decisions.
• Execute investigations autonomously, establishing methodologies and gathering multi-source data to manage high-stakes risk outcomes.
• Partner with cross-functional stakeholders (Commercial, Legal, Compliance, Tech) to align on risk decisions and articulate financial crime concepts clearly.

• 3–6+ years of hands-on experience in complex KYC/CDD, EDD, financial economic crime (FEC) investigations, or risk management within payments, fintech, or global banking.
• Risk-Based Mindset: You apply diligent professional judgment to evaluate broader business models, product integrations, and holistic risk exposure.
• Mastery over Ambiguity: Comfortable operating with incomplete data, contradictory signals, and evolving regulatory expectations.
• Deep Domain Expertise: Solid understanding of global AML/CTF, sanctions, card scheme rules, LPM frameworks, and account misconfiguration risks.
• Self-Driven & Proactive: You don't wait for direction—you identify emerging risk patterns, define the review strategy, align stakeholders, and drive solutions to completion.
• Decisive & Articulate: Excellent written and verbal communication skills; able to make defensible, hard calls under pressure and defend them to internal leadership and regulators.
• ACAMS or Financial Economic Crimes related certifications are a plus.

• This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.