About the company
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations, orchestrating AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100.
Responsibilities
- Own a portfolio of existing customers to ensure adoption, value realization, and retention
- Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
- Present and negotiate renewal proposals, structure multi-year options, manage contract value
- Monitor customer health using usage analytics, telemetry, and business insights
- Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams
- Maintain strong product knowledge and deliver consultative guidance
Requirements
- 7+ years of combined customer-facing experience (Account Management, Customer Success, or Renewals)
- 4+ years managing renewals and growth within a SaaS environment
- Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
- Bachelor's degree or equivalent experience
- Preferred: enterprise sales expertise with MEDDPICC & Value Selling
- Preferred: experience with enterprise software customers or DevOps environment
Conditions
- Base salary range $105,000 - $125,400 USD
- Eligible for bonus, commission, equity, and/or benefits
- Hybrid work model with offices in 8 major cities; remote (USA) with location restrictions