Security Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Security Engineer (Support) based in India.

This is a fully remote opportunity for a security-focused professional supporting information security operations across a distributed organization.

• Manage the information security ticketing process, ensuring tickets are accurately logged, categorized, prioritized, assigned, monitored, and resolved within established SLAs.
• Serve as the initial point of contact for security events, conducting Tier 1 triage and escalating relevant incidents to the Security Operations team.
• Provide technical support to employees and internal teams on security-related issues and assist with deploying and configuring security tools according to established procedures.
• Investigate security alerts and technical issues, document resolutions and workarounds, and contribute to a knowledge base for recurring problems.
• Review and improve ticket-management processes, including prioritization, escalation, resolution procedures, and reporting.
• Generate and analyze ticket metrics such as response times, resolution times, recurring issues, and emerging trends to identify opportunities for improvement.
• Support security awareness initiatives by helping employees understand how to report security events and requests.
• Collaborate with GRC and other teams on security training, awareness programs, and best practices.
• Maintain accurate and accessible security documentation and prepare regular reports on ticket status, trends, recurring issues, and areas of concern.

• 2–4 years of experience in IT support, security operations, information security, or a related field, including experience managing ticketing systems.
• Strong understanding of information security principles, common security threats, and security best practices.
• Demonstrated ability to analyze, troubleshoot, and resolve security incidents and technical issues effectively.
• Strong organizational skills, with the ability to manage multiple priorities and tasks in a structured manner.
• Excellent written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users.
• Strong critical-thinking, analytical, and problem-solving capabilities.
• Ability to work independently and collaboratively in a fully remote environment.
• Relevant certifications such as CompTIA Security+, ITIL, or similar are advantageous.
• A service-oriented mindset, with a commitment to delivering a strong experience to colleagues and internal stakeholders.
• Adaptability and willingness to learn as business requirements, technologies, and security needs evolve.
• Strong communication and collaboration skills across remote environments using tools such as Slack, Zoom, and Google Workspace.
• Coaching, mentoring, and people-development capabilities are a plus.

• Company equity, providing employees with a sense of ownership and participation in organizational growth.
• 21 days of paid annual leave, increasing to 26 days after five years of service.
• 10 paid public holidays and unlimited short-term paid sick leave for personal illness or injury.
• Option to encash unused and accrued annual leave upon leaving the organization.
• Access to a dedicated on-demand learning platform for continuous professional development.
• Comprehensive group health insurance for employees and eligible family members, including dependent parents, at no additional cost.
• Parental protection, personal accident insurance, and term life insurance aligned with job level.
• Telehealth services providing access to qualified doctors for everyday healthcare needs.
• Work-from-home allowance of up to INR 12,000 per year, paid monthly.
• Three fully paid volunteering days per year through corporate social responsibility initiatives.
• Crèche benefit for employees working from the office.
• Fully remote work from anywhere in India, with the option to use the Hyderabad office.
• Occasional travel to Hyderabad for planned company events.