About the company
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Responsibilities
- Define how restaurants get help across multiple touchpoints: AI-powered chat, voice interactions, human agents, and self-service account management
- Design the connective tissue between these surfaces, ensuring that a customer's conversation, account context, and support journey feel cohesive
- Own the interaction language across multiple product surfaces while maintaining a sharp focus: making support effortless for restaurant operators, and making it efficient for the support teams who serve them
- Partner closely with product, engineering, and customer service leadership to define how support works at Toast
Requirements
- Conversational & voice UX fluency: Shipped conversational interfaces (chat, messaging, or voice) that users trusted and came back to
- Hands-on systems thinking: Design cohesive experiences across multiple surfaces (web, mobile, voice) and interaction modes (chat, IVR, agent tooling)
- Pragmatic third-party integration: Experience designing with and around external tools
- Voice AI UX design: Understand conversational flow, context threading, and utterance patterns for voice interactions
- UI/UX rigor: Strong visual design skills demonstrated through a real portfolio
- Cross-functional influence: Build conviction within product, engineering, and go-to-market teams
- Research-driven approach: Design with data by conducting user research, usability testing, and pull insights from support metrics and customer feedback
- Familiarity with AI design tooling: Comfortable working with Claude, V0, Replit, and similar tools
Conditions
- The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location.
- Zone A: $159,000 - $254,000 USD
- Zone B: $138,000 - $221,000 USD
- Zone C: $125,000 - $200,000 USD
- In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.