About the company
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and businesses.
Responsibilities
- Build and own the vision, strategy, and product roadmap for the Intelligence product area
- Partner with engineers on model quality and reliability. That means improving accuracy, reducing fallback behavior in the Intelligence Suite, and increasing the uplift customers see from Intelligence features
- Define and track success metrics such as adoption, SKU attach and retention, and customer uplift, and connect product decisions to revenue impact
- Make AI transparent and trustworthy. Help marketers understand what the models are doing and why, and equip go-to-market teams to explain the value and competitive advantage of Braze Intelligence
- Work closely with Engineers and Product Designers to bring new products and features to life
- Stay close to the competitive landscape of marketing AI, and make sure Braze's lead is clear and wins deals
- Run point on launches for the Intel team, partnering with Product Marketing, Customer Success, and other GTM functions
- Establish and manage internal and external stakeholder expectations, and communicate progress and decisions effectively
Requirements
- 5+ years of Product Management experience
- A strong product instinct for turning complex algorithms into simple, trustworthy experiences for marketers
- Strong communication, storytelling, collaboration, organization, and persuasion skills
- A proactive, positive, can-do attitude. You consistently drive projects to successful completion and proactively seek opportunities to enhance both processes and products
- Ability to work within a cross-functional team and balance multiple projects at once
- Eagerness to learn and grow
Bonus points
- Previously shipped ML or AI-powered products such as recommendations, personalization, optimization, or decisioning
- Fluency in experimentation and measurement: A/B testing, holdout groups, uplift, and the tradeoffs between model approaches. You don't need to build models, but you can go deep with the engineers who do
- Performance or lifecycle marketing experience
- Experience with recommendation systems, multi-armed bandits, or reinforcement learning
- Experience working at a B2B SaaS company
- Experience at a high-scale technology startup (we operate at the scale of billions of users)
Conditions
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®