SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies like MasterCard, Calm and MacPaw in 30+ countries since 2010
Responsibilities
Provide exceptional technical support via calls, chats and emails
Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka
Provide L2 technical support to customers during incidents via Zoho Desk
Assume ownership of escalated technical issues from investigation to resolution
Analyze and diagnose technical issues of various complexity
Guide customer technical teams in collecting diagnostic data
Collaborate with L1 support, customer IT teams, and internal developers
Communicate via Slack and manage tasks in JIRA
Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues
Requirements
Excellent English skills (at least C1)
2+ years of experience in backend software development
Proficiency in Java, Spring Boot, and MongoDB
Strong problem-solving skills
Understanding of on-premise IT infrastructure, including load balancers, queues, and clustering
Ability to work independently and handle L2 support tickets
Personal computer (at least 8Gb RAM) with stable internet (min 45 Mbps down / 20 Mbps up)